Complaints
Where to start if your complaint concerns this website or the insurance comparison service.
Website complaints
If your complaint is about the editorial content or operation of WorkCover.co.uk, write to Prudent Plus Limited, Booths Hall, Booths Park, Chelford Road, Knutsford WA16 8GS. Include the page, date, what went wrong and the outcome you would like.
Quotation or policy complaints
If the complaint concerns a quotation, information entered on the comparison journey or the comparison service itself, use the complaints details supplied by Seopa Ltd or Quotezone. If it concerns an insurer or a claim decision, use the complaint route in the policy or claim correspondence. Sending it to the right firm first usually avoids delay.
Taking a complaint further
A regulated firm’s final response should explain whether and how the Financial Ombudsman Service may be able to consider the complaint. Follow the time limit stated in that letter. The Ombudsman’s role and eligibility rules are set out on its official website.
Independent information
Read the Financial Ombudsman Service guide to making a complaint and check the FCA Register at register.fca.org.uk.